Donate FAQs

Can I make a donation to a team?

Yes. You can make a donation to an individual on a team or you can make a general team donation. To do so, select the 'Donate' tab above and write the name of the team in the provided search field. Select the correct team and select either the team or individual you would like to donate to. 

Where should I mail a check donation? 

Donations can be mailed to our PO box. Please include the name of the person or team you are donating to in the memo line of the check and include a completed donation form so we can be sure the gift is allocated to the correct event: 

GO2 for Lung Cancer
Attn: Events
PO Box 418372
Boston, MA 02241-8372 

Who should I make my check out to? 

Please make all checks payable to: GO2 for Lung Cancer. Please make sure the event city name and who the donations should be credited to are written in the memo line of the check. We also ask that you include a completed donation form with the gift to ensure it is credited to the right place.

Can I make a cash donation?

Yes, however, please do not send cash donations through the mail. Here are the preferred methods for submitting a cash donation:

• Give your cash donation directly to the person you are donating to and they can bring it with them on event day to turn in to us.
• Drop off the cash donation along with a completed donation form at either our San Carlos, CA or Washington D.C. offices.

How do I donate to someone's fundraising efforts? 

Click on the 'Donate' tab above and type the first or last name of the participant or team name in the provided search fields. When you click on the correct name in the search results, you will be brought to the individual's (or team's) fundraising page where you can donate directly to their efforts. 

How quickly can I expect an online donation to post to a participant’s fundraising account? 

Any donation paid online with a credit card should post immediately. If an online donation does not post within 10-15 minutes, please contact us.

Are registration fees tax-deductible?

If your event has registration fees, registration fees are not tax-deductible as you are receiving goods and services in exchange for your payment. This includes your event t-shirt, entry into the walk/run and participation in the activity itself.

Are donations tax-deductible?

All monetary donations are tax-deductible to the extent allowed by law.

For Canadian donations made online with a credit card, will the amount be shown in U.S. Dollars?

Yes. For Canadian donations made online with a credit card, the amount donated will be shown in U.S. Dollars and will be calculated based on the conversion rate at the time the donation is processed.

If I mail in my donation, will I receive a receipt?

Any gift of $10 or more that is mailed into our offices and provides a valid address will receive a receipt from us via mail once the donation has been processed. If a donation is made in installments, you will receive a receipt each time a monthly or annual payment is processed. If you do not receive your receipt, please contact us at 202-463-2080 or via email.

If I donate online, will I receive a receipt?

Yes, everyone who donates online and provides a valid email address, regardless of the amount of the gift, will receive a receipt via email.

What is GO2 for Lung Cancer’s TAX ID number?

The GO2 for Lung Cancer Tax ID number is 20-4417327. This identifies GO2 for Lung Cancer as a 501(c)(3) non-profit organization.

How do I add a dedication when I make a donation?

When you make a donation online, you can designate what you want to appear as your recognition name on the participant's Honor Roll. This may be your name, or it could be something such as "From the whole Wolf family" or "in memory of Aunt Cathy." You can also include a private message that only the fundraiser will be able to see.

 

Email FAQs

What do I do if donors are not receiving emails I'm sending from my Fundraising Headquarters?

The emails you are sending may be getting caught in their SPAM filters. Emails from your Fundraising Headquarters are coming 'from' the 'walk@go2' email address. You can ask your network to approve or 'whitelist' this specific email address within their email platform to ensure these will be delivered to their inbox. Alternatively, they can approve all emails from the @go2.org domain. 

View additional information on 'whitelisting' within different email providers.

Another option is to use your personal email platform to send out your fundraising ask emails. When you do, be sure to include a direct link to your personal fundraising page. You can create this custom link in your Fundraising Headquarters by following the below steps.

Can I use my personal email instead of sending emails through the Fundraising Headquarters?

Yes! You are welcome to use your personal email for contacting your donors. When you do, be sure to include the direct link to your personal fundraising page so your donors can easily donate to your efforts. You will find this link in your Fundraising Headquarters under the 'Personal Page' tab (see next question).

How do I find the direct link for my fundraising page to include in emails or to post on social media?

Please note, if you are sending emails from your Fundraising Headquarters, the link to your personal page (and your team page if you are on a team) will be automatically included at the bottom of your emails so you will not need to add them in again. 

To find and personalize your fundraising page links:

• Log into your Fundraising Headquarters. 
• Scroll down until you see the 'Personal Page' section
• If you are your team's captain, you will also have the option to click on the 'My Team' tab to see your team's fundraising page
• To copy or customize the web address to your team or personal page:
• Click on the 'URL Settings' button next to 'Personal Page URL' or 'Team Page URL'
• Enter the text you would prefer show up at the end of the web address in the white box
• Click 'Save'
• Copy and paste your new URL into any emails you send from your personal email platform.

Do you have templates for fundraising and outreach I can use?

Yes! There are many email templates available for you in your Fundraising Headquarters that you can use either in there or by copying them out and using them with your personal email. 

To find these templates: 

• Login to your Fundraising Headquarters
• Click on the 'Email' tab at the top of the page
• Click on the 'Use a template' dropdown under the 'Recipients' box
• Select and customize your email or copy it out to your preferred email platform.

TIP - When you are customizing your email, be sure to SAVE your draft often in case you are logged out of the system. You can also write your email copy in a word program first and then copy it into this email platform. 

If I'm sending an ask to multiple people, can the greeting be customized for each person? (i.e. Dear Fred, Dear Joan, etc.)

Yes! After you have uploaded your contacts into your address book in your Fundraising Headquarters (including first and last names), you can then customize email greetings by following these steps: 

• Log in to your Fundraising Headquarters. 
• Click the 'Email' tab. 
• Select your email template
• Check the box below the Subject Line that states 'Include personalized greeting'. 
• Note: If you check this box, be sure to OMIT the greeting in the email as the system will automatically include a custom greeting. 
• We advise you to send a practice email to yourself so you can see how this will look going to your network!

TIP - Be sure to include a first and last name with any contacts you add to your address book. This will allow you to use the above automated greeting feature and will also recognize your donors when their donations come in.

 

Fundraising FAQs

What do I do if a donor writes the donation check out to me?

If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to our PO box:

GO2 for Lung Cancer
Attn: Events
PO Box 418372
Boston, MA 02241-8372

What do I do if a donor gives me a cash donation?

Please do not send cash donations through the mail. Here are the preferred methods for submitting a cash donation:

• Bring any cash donations with you on event day, if your event is an in-person event, and turn in at the Registration or Donation area (along with a completed donation form).

• Drop off the cash donation along with a completed donation form at either our San Carlos, CA or Washington D.C. offices.
• Deposit the cash into your bank account and either make a credit card donation online to your fundraising page in the name of the donor, or send a personal check from your account to the GO2 for Lung Cancer (please also include a completed donation form). The check can then be mailed to:
• GO2 for Lung Cancer
  Attn: Events
  PO Box 418372
  Boston, MA 02241-8372

How quickly can I expect an online donation to post to my page?

Any donation made online should post immediately. If your donation does not post within 10-15 minutes, please contact us.

Are registrations tax-deductible?

If you have registration fees with your event, they are not tax-deductible as you are receiving goods and services in exchange for your payment. Goods or services received includes your event t-shirt, entry into the walk/run and participation in the activity itself.

Are donations tax-deductible?

All monetary donations are tax-deductible to the extent allowed by law.

Can I enter a check I received into my fundraising totals?

Yes. You can enter the amount from a check donation to your fundraising totals through your Fundraising Headquarters. Once entered, please mail the check to one of our offices at the PO Box listed below.

To Enter a Gift:

• Log In to your Fundraising Headquarters
• Scroll down until you see the 'Personal Donations' section
• Click on 'Enter a New Gift'
• Complete the donation form and click 'Add' to process
• If you have additional donations to enter, click the 'Save and Add Another' button after each donation.

Donations can be mailed to our PO box:

GO2 for Lung Cancer
Attn: Events
PO Box 418372
Boston, MA 02241-8372

A donor is requesting a Tax ID number; what is that and how can I get it?

A Tax ID number identifies GO2 for Lung Cancer as a 501(c)(3) non-profit organization. Many donors will request this number to validate their donation as tax-deductible. The GO2 for Lung Cancer Tax ID number is 20-4417327.

Where can I find a list of the people who have donated to me?

Your donors are listed in your Fundraising Headquarters. To access this information:

• Log in to your Fundraising Headquarters
• Scroll down until you see 'Contacts' and click on 'All Contacts'
• Click on the word 'Donors' in the menu on the left.

How do I send a thank-you email to my donors?

To quickly send thank-you emails to donors, follow these steps: 

1. Log in to your Fundraising Headquarters
2. Click on 'Email'
3. Under the 'Use a template' drop-down, select the 'Thank You for Your Donation' email
4. Add recipients at the top
5. Customize the email and review as necessary
6. Send!

Why are some of my donor names in my Donation History listed as 'null, null'?

This happens if the donor is already in your address book, but is listed without a first or last name. You can add a first and last name to your donor in your address book and it will update their name in the Donation History List (see next question).

How do I update names and emails in my address book?

• Log in to your Fundraising Headquarters. 
• Scroll down until you see 'Contacts' and click on 'All Contacts'
• If you see a name that needs to be updated, click on the name
• In the pop-up window, click on 'Edit Information'
• Add or edit any desired fields then click 'Save'.

How do I update my fundraising goal?

• Log in to your Fundraising Headquarters
• Click on 'Edit Goal' next to 'Your Fundraising Progress' at the top of the page

If you are the Team Captain, you will also have access to update your team's goal.

• Above where it says 'Badges', click on the 'My Team' tab
• Go to the 'Team Progress' section and click on the 'Edit Goal' button
• Cick 'Save' once complete.

 

Personal or Team Page FAQs

How do I find and customize the direct link to my team or personal fundraising page?

When you registered, a direct link to your personal and team pages was created. You can view and customize this link (also called a URL) through your Fundraising Headquarters. A customized link will look like this:  http://secure.go2.org/goto/TeamSmith. 

To find and customize the direct link to your personal and/or team page, follow these steps:

1. Log in to your Fundraising Headquarters
2. Scroll down to the 'Personal Page' section
3. Click on the 'URL Settings' button next to 'Personal Page URL' to edit
4. Share your new custom link with your network!
5. If you are your team's captain, you will have the opportunity to select a 'My Team' tab to switch your view to see your team's fundraising page information. From here, follow the steps above to update your team page web address.

How do I add a picture to my fundraising page?

• Login to your Fundraising Headquarters
• Scroll down to the 'Personal Page' section 
• Click the 'Update Media' button to the right to add a picture or video to your fundraising page.
• If you would like to add more than one picture, please email us; we're happy to assist!

Can I update my personal page so it is not searchable by the general public?

Yes. Please email us and we will be happy to make this change for you.

Can a donor add a dedication message that appears in my fundraising honor roll?

When a donor makes a donation online, they can edit how their name appears on the fundraising honor roll. This may be the donor's name, or it could be something like "From the whole Wolf family" or "In Memory of Aunt Cathy". Donors can also send you a personal message that will appear with your donation in your Fundraising Headquarters. Only you can access this message.

Why aren't all of my donors showing up in my Honor Roll?

As your donors make a contribution, they have the option of whether or not they want their name to appear in the Honor Roll and they can also choose to be listed as ‘Anonymous' if they wish so their names may not appear. 

In addition, if one of your donors makes their contribution through Facebook, they will be listed as a 'Facebook Fundraiser'. You can contact us to have the names of your Facebook Fundraisers updated if desired.